Covid-19 Info

For almost 50 years, Casa de Campo has welcomed guests from around the world to enjoy the warmth, services and charm found only within our community here in the Dominican Republic. Now more than ever, they are focused on continuing our rich legacy in caring for our guests and associates. During these challenging times, they want to reassure their partners that they are taking all necessary and precautionary measures for the health, safety and well-being of their guests and associates, as well as the entire Casa de Campo community. To that end, they are pleased to announce their Casa Cares program.

Focusing on a renewed commitment to safety, privacy, service and joy, they are prepared to receive and take care of all Casa de Campo guests while preserving guests, owners and team-members’ general well-being. They hope to enable new experiences that will allow everyone to feel comfortable while they take part in their favorite activities at the resort, living uplifting moments that they will treasure in the midst of a future that sometimes seems uncertain. From the bottom of their hearts, they assure every past, present, and future guest that Casa Cares.

The United States Centers for Disease Control and Prevention (CDC), requires all air passengers coming to the United States, including U.S. citizens and fully vaccinated people, to have a negative COVID-19 test result no more than 72 hours before travel or documentation of recovery from COVID-19 in the past 3 months before they board a flight to the United States.

To this end, Casa de Campo Resort & Villas has set up a private VIP Testing Lounge to provide antigen test for guests returning to their countries of origin, under the supervision and contribution of Central Romana Medical Center. This service is available only for registered resort guests and residents of our community. The cost per test is US$80.00, and can be paid only by credit card at the testing site. Appointments are required and can be scheduled by emailing vacationplanner@ccampo.com.do, the test must be taken within the 72 hours prior to departing / arriving to your destination. Visitors without an appointment will not be attended. Only one person is allowed in the testing lounge at a time, and must be unaccompanied, with the exception of minors, who should be accompanied by just one parent or guardian. Masks are required at all times. Test results will be delivered the next day only at the designated place.

For more information about traveling to the Dominican Republic and the free health coverage plan offered to visitors by the Dominican government, please visit the Dominican Tourist Office Web Portal which provides quick and easy updates on all travel concerns and questions along with chat assistance.

Their commitment to the safety of their guests, staff and community has always been of utmost importance to them. They are raising the bar even further to ensure all public health guidelines are met and maintained for the safety of their guests and staff. As they prepare for the future of hospitality, their top priority now is to apply everything they have learned to ensure an experience centered around health and safety. They have established new protocols and standards in all areas of the resort to help prevent any spread of COVID-19, as well as a dedicated trained Cleanliness Task Force to set-up, monitor and continually enhance the new Casa Cares health and safety program.

They are working closely with HS Consulting to audit and review all of their enhanced procedures, to certify that they are effective in the prevention of all infectious diseases, including COVID-19. They have implemented extensive protocols across all operational areas to ensure enhanced sanitation.

Cashless transactions will be encouraged throughout the property. More than 130 new hand sanitizer dispensers have been deployed throughout high-traffic areas for convenience and protection of our guests. All counters throughout the resort are equipped with plexiglass screens for an added level of protection for guests and team-members. Signage is placed throughout the property identifying physical distancing guidelines. Signage with QR codes is installed across the resort to help guide guests and provide important information including sanitation practices and property information.

All Casa de Campo employees are have received a COVID-19 Pfizer vaccination(2 doses minimum). All Casa de Campo employees have their temperature taken daily before beginning their shift. Additionally, employees answer a verbal questionnaire daily to confirm they are not presenting any of the COVID-19 symptoms listed by the CDC. All Casa de Campo employees are provided with a custom designed Casa de Campo face mask and have access to hand disinfectant during their shifts. Hand washing protocols and sanitary procedures will be reinforced and monitored for all employees to follow as recommended by our health and safety administration protocols. Gloves are provided for employees to wear in identified areas. Extensive staff training sessions were arranged to educate team members about COVID-19, strengthen proper hand and breathing hygiene practices, and explaining the enhanced operating procedures.

Guests will be required upon arrival to answer a few questions to assess if they have any signs and symptoms related to COVID-19.

Temperature checks will be administered throughout the guest’s stay in other areas of the property.

We will encourage cashless transactions throughout the property.

All hotel guests will be provided with one set containing: one face mask, disinfectant wipes and sanitizing gel. One per stay, per guest.

We are updating our common area cleaning schedules for continuous disinfection. This includes all high-traffic common areas, all high-touch surfaces and operational vehicles.

In the event a guest presents symptoms or tests positive for the virus, employees have been trained to activate protocols to help contain the infection. Employees will respond by facilitating medical attention and ensuring sanitation of areas that might have been exposed.

We recommend that, before your arrival, guests schedule and book all their dining activities, sports, excursions, and other activities with our expert Vacation Planners team.

Guests must make sure to provide the following information at time of booking and/or to the Vacation Planner to ensure the check-in process is as quick as expected: Passport number and/or other type of ID, driver’s license for everyone in your party, and email address.

Cas de Campo has their own medical facilities and certified medical professionals on site who are available 24/7. In the event that a guest needs medical attention of any sort during their stay, their trained personnel will visit them in their villa or hotel room, if necessary.

The Central Romana Medical Center, a private hospital and part of Casa de Campo, is less than 5-minutes away. The facility is equipped with the latest medical equipment, and it’s regarded as being one of the top medical facilities within the country.

We provide complimentary transfers for non-emergency treatments, as well as 911 service with an ambulance permanently on site for emergency transfers, if required. Casa de Campo guests receive priority attention, translation services and preferred assistance at their private, VIP medical center.

In the event that a Casa de Campo guest tests positive for COVID-19, they will be accommodated in designated isolation facilities.

Casa de Campo Resort & Villas has set up a private VIP Testing Lounge for those guests in need of the viral test to return to their countries of origin, under the supervision and contribution of Central Romana Medical Center. This facility will be open daily for resort guests from 9:00 am to 1:00 pm. And for villa owners, residents, boat crews, and pilots, from 2:00 to 5:00 pm. The VIP COVID Testing Center is located in the main area of the hotel (near the hotel lobby parking lot).

As always, their team remains vigilant and committed to offering the highest health and safety standards that their guests expect of them. With that in mind, they continue to welcome guests to their resort and will do everything they can to ensure they have an enjoyable stay.

Casa de Campo has put in place a 6-foot physical distancing norm. Floor guides serve as reminders throughout different public areas.

Guests are urged to practice physical distancing while traversing throughout the property.

POS areas and lobby have Plexiglass barriers installed for both guest and employee safety.

Signage with QR codes have been installed throughout to help guide guests and provide important information like sanitation practices and property information.

All restaurant layouts are re-arranged to provide for appropriate distancing between diners.

Providing luxury service has always been one of their focuses, your health and safety are now their main priority. They have streamlined processes and incorporated changes across all areas of their property.

FRONT DESK CHECK-IN AND CHECK-OUT

Their new Casa de Campo®️ mobile app offers guests a contactless check-in and mobile key experience and is available on the App Store and Google Play platforms. Please make sure you download it prior to your arrival.

They have established new check-in and check-out hours to ensure the complete disinfection and sanitization of all guest rooms prior to each arrival. New hours are: check-in: 4:00 pm,/ Check-out: 11:00 AM.

Upon arrival, guests will wait for their lobby concierge to welcome and assist the guest in the check-in process.

As part of the check-in process, guests are required to have their temperature checked and answer a few questions to assess if they have any signs and symptoms related to COVID-19.

The lobby will have a maximum capacity of 20 people at the same time. The rest of the guests are able to wait at various lounging areas around the lobby. Front desk stations feature a 2-meter plexiglass partition in order to provide greater security.

Guests are urged to read the provided information regarding newly established protocols throughout the property.

We encourage groups traveling together to designate a person to complete the check-in process on behalf of everyone. In this way the process is simplified and the conglomeration of people in the reception area is avoided.

Room changes are limited and cannot be made upon check-in. If agreed, a room change would be scheduled subject to availability. Guests must schedule the change at check-in or by phone at ext 3166. The minimum time for a room change will be no less than 24 hours prior and subject to availability.

Check-out process has been streamlined to eliminate the need to physically return to the lobby. Cashless transactions are preferred, and that the credit card provided upon check-in will be used to process payment upon check-out. In the event that a guest has a need to pay in cash, they will be required by law to properly sanitize bills before interacting with reception. If you need assistance and/or transportation, please contact them 24 hours before to arrange it for you.

If you wish to drive your golf cart to the lobby, park in the designated area and leave the key in it. A hotel staff will take care of it.

Valet parking services are no longer be provided, but ample self-parking locations throughout the resort and in front of guest rooms are easily accessible.

Bellmen can assist guests with luggage only upon request, and luggage will be left at the room’s entrance unless otherwise requested.

Golf carts remain available for guest usage. Please note that all guests are required to provide a valid driver’s license to be able to drive golf carts, and these are only permitted for guests 17 and older.

Shuttle buses are offered to the Marina, Altos de Chavón, and the beach, departing from the Flamboyan Conference Center foyer, from 6 – 11 p.m. daily. Please make sure to arrive 20 minutes before departure.

Shuttles will only transport guests at 50% of capacity. If your party exceeds this number, exceptions may be made.

Their fleet of vehicles will be frequently disinfected to guarantee adequate safety.

All cleaning of guestrooms and common areas will be done using clinical-grade products to ensure effective disinfection of all surfaces and spaces. They are further strengthening their internal process audits with the purchase of Clean-Trace Luminometers and ATP Surface Swabs. All communal areas will be cleaned with increased frequency with special attention paid to all high-touch surfaces. They will minimize the number and frequency of staff entering guest rooms to protect both our guests and employees. Time will be left between guest departures and arrivals, to ensure sufficient air circulation. All in-room collateral, such as pens, paper, magazines, and newspapers have been removed and will be available upon request. All staff will be required to wear masks and gloves while cleaning and will be required to wash their hands and change gloves between each cleaning session. The daily cleaning service will be maintained with sheets and towels to be changed every two days unless guests request otherwise. If guests prefer not to have their room cleaned during their stay, they can inform Housekeeping by calling extension 44. Print newspapers are longer be distributed, but complimentary access to their digital newspaper and periodical PressReader app are provided to guests during stays.

Throughout all their restaurants, guest entrances and exits are separated to encourage physical distancing. Restaurant capacities have been reduced to respect physical distancing guidelines. Reservations are required in all restaurants. All menus are disposable and available in digital format via QR Codes at each restaurant. Table-settings are likewise modified to eliminate common touch surfaces. Kitchen sanitation processes have been updated to further ensure disinfection of workspaces on an ongoing basis. In-room dining service orders will be delivered in disposable packaging with orders left outside the door to avoid direct contact.

The hotel reserves the right to restrict and / or deny services if the guest refuses to follow physical distancing measures.

May 16, 2022